FAQ'S
What are the charges?
We provide many different services and
will gladly discuss rates with you when you call us
1.888.669.1991
Are you an insured agency?
Happy Kids is bonded and insured, our
child care providers are independently contracted, however you
can be assured of insurance and bonding when making your
reservation through Happy Kids.
What are
the ages of your nannies?
We have nannies from ages 20 and up.
Generally, we assign infant specialist for children 5 weeks to
a year. You may request the age you feel most comfortable with
for your children and we will do our best to accommodate your
request.
I have requested numerous nights/days on
my vacation. Is it possible to have the same nanny for all the
times I have requested?
Yes! It is our policy to have the same
nanny sit for all of the times you request. It is much easier
for you and of course, your children. In order to have the
same nanny scheduled, advance notice (5-7 days, usually, or
1-2 weeks is appreciated. If there are adjustments or
add-ons to your schedule, we will do our best to get the same
nanny.
Please note: Confirmation of specific
nanny is subject to change due to scheduling conflicts,
illness or nanny's unavailability beyond the control of Happy
Kids.
I know I will be using a nanny for at
least 8 hours every day while I am visiting, but am not sure
of the times since we don't have a schedule. What are my
options?
We have created the luxury package for this
reason please call us for the details.
What will the nanny do with my
child/children for the hours that they are together?
The nannies will bring age
appropriate games, puzzles, crafts etc. - to play with in the
room or outside the room. We may go on a gecko safari that
they will really enjoy. We take the children on walks or for
stroller rides, anywhere on hotel property. Depending on the
age of your child/children, the nannies are allowed to take
the children to the pool but not into the open ocean. Nannies
may not take children into their own vehicles and will not
provide transportation.
Why can't the nannies take children into
the ocean?
The ocean is unpredictable with currents,
waves, wildlife, coral and rocks. These can be very dangerous
for children, especially those who are not used to swimming in
the open ocean all the time. Because this is a huge liability
our insurance policy does not cover it.
What are my payment options?
The nannies are required to be paid
directly in cash at the end of EACH assignment. We
do not allow payment by credit cards at this time.
Am I required to provide meals for my
nanny?
You are not
required to provide meals for your nanny unless you choose to.
Can my nanny watch my friend's
child/children so they can play together? What are the
additional charges?
Yes, one nanny can watch children from
different families. There is an additional charge for this
service. Under state guidelines, nannies are not allowed to be
responsible for more than 2 children under the age of 18
months, or more than 6 children at one time.
Do you have a time minimum? What if we
stay out longer than the times we have scheduled?
Yes, we have different packages call us for
the details. If you anticipate that you might be out later
than what you had originally scheduled, please notify the
Happy Kids office of any unscheduled changes not the nanny
because during the busy seasons, the nannies might be
scheduled for sits back to back. If you are unexpectedly
running late, please call the Happy Kids office and let them
know, in case they have a prior commitment or sit.
Is it customary to give the nanny a
gratuity?
Nannies are in the service industry, and
gratuity is not included. Tips vary widely so a tip based on
the quality of service you felt you received is usually a good
way to decide.
How do you select your nannies and what if
we would like a different nanny after we meet the nanny that
has been assigned to us?
After meeting your nanny, if you are
unsatisfied with who we have chosen for you, we will try to
replace her with another nanny for the rest of your scheduled
times. However, during the busy seasons, we cannot guarantee
that we will have another nanny that will have a schedule open
enough to accommodate all of the times. If necessary, we may
need to split up the shifts between 2 nannies. We will always
try to insure you are happy.
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